Why Choose SummitCove for Your Vacation Rental Management Services?

SummitCove is Keystone’s premier vacation rental management company. We would like to introduce a few things about our company and what we offer with our full service property management program at Keystone Resort, Colorado.

You can also download the SummitCove Homeowner Brochure for additional information.

What sets us apart from the other property management companies? 

SummitCove has been in business since 2001 and we are locally owned and operated. We have worked hard to position our company as #1 with a single goal of simply doing what we say we will do and following through to completion. It seems like a simple concept, but in today’s world, the follow through tends to be forgotten. We have built a solid reputation in our community as the premier vacation rental and property management company in Keystone. We perform comprehensive background checks on all of our employees prior to hiring to ensure that only trustworthy people are taking care of your home. We have built key relationships in the community to help us succeed in all aspects of our business.

• 4.7 Star Google Rating
• 'Best Place to Work' Awards Multiple Times
  

Our goal is to have the cleanest and best maintained properties in Colorado. We ensure that goal is met by spending hundreds of hours each year on training each housekeeper, inspector, maintenance technician, vacation planner, and guest services specialist on every aspect of your property and reporting the slightest issue if they find one. As a homeowner, you rely on your management company to be the eyes and ears on the ground for your property. This is a responsibility we do not take lightly and we are proud to say that we achieve our goal of having the cleanest and best maintained properties in Colorado every single day.

Homeowner Services: Communication and responsiveness is key to ensuring we have great relationships with our property owners. Our owner services department is available 365 days per year to answer questions and our system of tracking conversations to ensure no detail or email gets dropped is unmatched. As an owner, you can login to your own website and see the performance of your property instantly, plus make reservations, check availability, request maintenance, view statements and connect with our owner services team.

Guest Services: Since we started, we have a repeat guest rate of over 49% with an industry average of less than 20%. From the first time a guest visits our website or makes a phone call, our #1 goal is to gain that guest as a repeat guest again in the future. We have over 18 touchpoints with guests before, during, and after their stay to ensure that they are comfortable, enjoying their stay, and to solidify a repeat visit in the near future. Guest services is available 24/7, with a centrally located office in Keystone. This is not just a person “on call” , but an employee on the clock, working, and ready to help in a moments notice. Nobody else in Keystone offers this service and our guests notice. We look for enthusiastic team players who have a passion for providing great service.

Annual Property Quality Assurance Checks: Annually, we go through every single property with a fine-tooth comb to check and update basic inventory and perform a comprehensive maintenance check and deep cleaning. When a guest stays in your property, they want it to be well stocked and well maintained. When a guest stays at a property that is clean, well maintained, and has everything they need to cook and enjoy their stay, they turn into a repeat guest in the future…which means more business and revenue for you!

SummitCove Lodging Website: Through SummitCove’s comprehensive website, booking a vacation is extremely easy. Visitors can easily search, save favorite properties, share those properties with friends, view professional photos and videos of properties, and book online instantly. We spend thousands of hours each year making sure that SummitCove.com is in the top of all search results on Google, Yahoo and Bing search engines. Go ahead….search for lodging in Keystone Resort, and you’ll find our website on the first page of the search results every single time! What does this all mean? Easy. More revenue for your property.

Innovative Marketing: We love technology and utilizing all of the different methods available to connect with our guests. We advertise heavily to past guests, but also feature your home on all of the third party websites, like  AirBnB, VRBO, HomeAway and Expedia. We are active on all social media feeds such as Facebook, Twitter, Instagram, Pinterest, and Youtube. We also manage online reviews for all properties, listings on AirBnB, VRBO, HomeAway and over 1000 different Using a wide mix of channels and tools, we ensure that your property is found quickly and easily by guests looking to visit Keystone.

Added Value: We know guests look for added value on their whole vacation.  We have built relationships with local businesses and offer partner deals for our guests and homeowners on the whole package - dining, transportation, activities, equipment rentals and more with our Key to Keystone coupon book.

Fair Management Fees: Our structure is setup as a 'pay for performance' model - we get compensated on commission, meaning if we don’t perform for you, we don’t make money. This forces us to be accountable and perform, without becoming complacent and just get a paycheck without working. Beware of companies that guarantee revenue on your property. This tends to shift the focus of the property manager from high quality services to a “get head in beds” focus, creating huge amounts of wear and tear on your property in exchange for company profit. We are transparent with our owners and don't have any 'hidden fees.' Our focus is quality services for owners and guests, fair rates, less wear and tear, and a long term business relationship.

Rental Pricing: Rental pricing fluctuates depending on demand and season. We have 20+ years of experience and data that helps us optimize the nightly rental rates for your property to maximize revenue. Much like the way airlines change their pricing by the minute based on demand, our pricing system automatically adjusts pricing according to upticks during high occupancy time frames. Sure – it’s easy to sell deep discounts and be booked solid before ski season starts, but if you are patient and have the experience, you can rent less nights at higher rates and end up with more revenue and far less wear and tear on a property.

No Commitment Contract: If you choose to move on for any reason, you'll find our contract is easy to work with.

Maintenance Services: SummitCove has an in-house maintenance team that can handle anything. These are not contractors, but highly skilled trained employees of SummitCove who have undergone specific training not only in technical repair skills, but also customer service to make sure guests are comfortable and happy. They can tackle everything from a clogged toilet to fixing a downed heater or installing a new kitchen backsplash.

Housekeeping Services: We spend thousands of hours annually training our housekeepers to our cleanliness standards. Cleanliness standards? Yes – we are the only company in Keystone that has a complete training program for our housekeepers including classroom and in-property training before they start. To keep our housekeepers accountable, we have in-house inspectors that follow to make sure each property is perfect every time. If the inspector finds an issue, the housekeeper will have to go back and / or re-train. Our housekeepers are our rock stars because we can do everything right for your guest, but if the property is not clean, nothing else matters.

Aquatics Team: We have a whole team of certified pool and spa techs who care for some of the pools and hot tubs in Keystone, as well as private hot tubs.  We can add a hot tub service program to any of our property management programs.

We offer luxury linens and top quality pillows and triple-sheeted top quilts for all of our properties, at no added cost to you. Linens are included with our rental program and guests pay the cleaning fee at the reservation level.  We provide starter supply packs for each reservation including coffee, paper towel, dish soap, detergents and more.

We have an amazing company culture here at SummitCove and over the years have grown substantially in size, currently employing over 100 full-time year round employees at Keystone. We have a number of employees who have been with the company for over 10 years. We offer competitive benefits including health insurance options, paid time off, ski pass reimbursement, profit sharing and more.

We have developed key partnerships within our community to help funnel even more business into our rentals, including being a main lodging partner of the Keystone Summer Festivals with the Keystone Neighborhood Company and Weddings at both Warren Station and Arapahoe Basin. 

As a homeowner, you'll receive some extra perks including a special discounted homeowner cleaning fee and our Key to Keystone coupon book, offering summer and winter discounts exclusively for our guests and homeowners on activities, dining, equipment rentals, transportation and more!